A-Line Staffing is now hiring Remote Call Center Pharmacy Technician . The Remote Call Center Pharmacy Technician would be working for a Fortune 500 healthcare company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Remote Call Center Pharmacy Technician position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com . Remote Call Center Pharmacy Technician Compensation The pay for this position is $20.00 per hour Benefits are available to full-time employees after 90 days of employment A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Remote Call Center Pharmacy Technician Highlights This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs Fully remote work from home Schedule: Monday Friday between 11:00 AM 11:00 PM CST (8.5 hour shift with 30 minute lunch; shift determined by business needs) Training: Monday Friday for approximately 5 weeks (schedule determined during onboarding) Remote Call Center Pharmacy Technician Responsibilities Answer inbound calls from providers, pharmacies, and members regarding the prior authorization process Provide professional and courteous phone assistance while following established criteria-based workflows Document all reviews, approvals, and denials accurately and in a timely manner Transfer clinical questions, escalations, or judgment-based decisions to the pharmacist team Review and process prior authorization requests received via fax and electronic prior authorization (ePA) Perform outbound calls when necessary to support case resolution Monitor and respond to inquiries through departmental mailboxes Perform additional administrative and operational duties as assigned by leadership Remote Call Center Pharmacy Technician Requirements Active Pharmacy Technician license or certification (no restrictions) Minimum 2 years of experience in a high-volume call center environment (healthcare or PBM/prior authorization strongly preferred) At least 1 year experience working as a pharmacy technician in an administrative or coordination role Familiarity with medical terminology and coding Advanced computer skills including word processing and spreadsheet applications Excellent written and verbal customer service skills High School Diploma or GED required Attendance is mandatory for the first 90 days Remote Work Requirements Dedicated HIPAA-compliant workspace free from interruptions Must not be the primary caregiver for anyone during scheduled work hours Wired internet connection required with at least 25 Mbps download and 3 Mbps upload speeds Ability to sit and remain focused for the duration of the scheduled shift Remote Call Center Pharmacy Technician Preferred Qualifications Experience supporting prior authorization workflows Previous experience working in PBM, healthcare operations, or pharmacy services Strong multitasking and documentation skills in a fast-paced environment If you think this Remote Call Center Pharmacy Technician position is a good fit for you, please reach out to me feel free to call, email, or apply to this posting! .
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