Job Description

Job Description

Job Description

Position: Inbound Support Specialist

Length of Contract: 5-12 months (possible FTE conversion)

Location: Onsite, Allen Park, MI 48101

Rate: $19/hr.

  Inbound Support Specialist

About the Role

We are seeking empathetic, detail‐oriented Inbound Support Specialists to support members through inbound calls related to insurance claims. In this role, you’ll provide clear guidance, answer questions, and help resolve issues efficiently—often during sensitive or high‐stress moments for members.

This is a great opportunity for individuals with strong customer service skills who want to grow within a structured, regulated industry. Success in this role requires excellent communication, professionalism, and a genuine desire to help others.

What You’ll Do

• Handle inbound calls from members regarding insurance claims and related questions
• Explain claim status, required documentation, coverage details, and next steps
• Guide members through claim submissions, decisions, and appeals when needed
• Follow up on open or unresolved claims to ensure timely resolution
• Provide clear, accurate explanations while demonstrating empathy and active listening
• Deliver a consistently high level of customer service in every interaction
• Accurately document calls, actions, and updates in the CRM system
• Track call outcomes and member feedback
• Adhere to all company policies, procedures, and confidentiality requirements

What We’re Looking For

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• Previous call center, customer service, or support experience preferred
• Strong verbal communication and interpersonal skills with a customer‐first mindset
• Ability to remain calm, professional, and empathetic in sensitive situations
• Strong problem‐solving skills and attention to detail
• Comfort navigating multiple systems and software tools
• Ability to work in a fast‐paced environment and manage multiple priorities
• Interest in learning insurance, healthcare, and regulated business processes
• Flexibility to work evenings, weekends, or holidays as needed
• Knowledge of insurance terminology, claims processing, or regulatory requirements is a plus

Why This Role Matters

In this role, you’ll play a critical part in helping members feel informed, supported, and confident during complex claim processes. Your work directly impacts member experience and trust.

Apex Systems is a world class technology service business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.

Company Description

Apex Systems is a world class technology service business that incorporates industry insights and experience to deliver solutions that fulfill our clients digital visions.

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