Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Promote and follow company initiatives
Greet customers, answer questions, and suggest product to enhance service and meet sales goals
Maintain cleanliness of customer service area and equipment
Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
Follow store policies and procedures
Perform cleaning tasks in accordance with the duty rosters and cleaning standards
Follow standards for merchandising, stocking, rotating, and storing all products
Follow cash handling and register policies
Follow inventory stocking and recording guidelines
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum
High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
Ability to complete Initial Store Training and pass barista certification with a score of 90 or better
Ability to work in a fastpaced environment
Ability to work weekends on a regular basis, work any shift and work overtime as needed
Accuracy/attention to detail
Ability to organize/prioritize tasks/projects
Desired
Knowledge of company policies, procedures, and organizational structure
Familiarity with industry/technical terms and processes
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