Job Description
Pay Range: $18.50 - $20.81
The role of the Relationship Banking Associate is to deliver high quality
customer service and responsiveness to ensure fulfillment and satisfaction of
both internal and external customers. This individual will be responsible for
the efficient and timely processing of routine transactions and other related
services accurately in accordance with policy and procedures. This individual
will be responsible for identifying and referring sales opportunities to the
appropriate business partner or line of business that will help fulfill the
customer's need(s). This interaction may be in person or over the telephone. The
Relationship Banking Associate will provide support for basic consumer deposit
account opening as required.
Education and Experience:
- High School Diploma or Equivalent
- Minimum one year experience in related banking positions or equivalent
sales/customer service experience
Skills and Abilities:
- Excellent listening & communication skills
- Ability to approach, identify and have conversations with customers and
identify needs and opportunities
* Organizational, interpersonal and customer relations skills which also
includes problem solving and decision-making skills
- Ability to function in a fast paced, ever-changing environment
- Ability to work well with people as a team
- Proficient computer skills
Tasks Performed:
* 65% Processes routine transactions and associated general customer and
account servicing duties with a high level of accuracy and efficiency
including but not limited to routine and non-routine teller transactions in
accordance with policy and procedures. Performs various administrative duties
as assigned including maintaining records, preparing a variety of forms &
reports and daily vault balancing. Engages in referral and relationship
management in accordance with established objectives and goals. Provides
support for new deposit account opening as required. Will adhere to security
measures and controls to minimize any potential losses to the company.
* 25% Identify customer opportunities through interactive and consultative
conversations to assess and address the needs of the customer. Provides
services to customers, including but not limited to basic deposit account
opening and referring customers to the appropriate business partners when
necessary. Conducts sales and service calls to existing and potential
customers to ensure existing customer needs are met and to prospect new sales
leads. Take ownership to resolve customer issues and complaints while
delivering a high level of responsiveness. Ensure fulfillment and customer
satisfaction through direct personal action and enlist additional support to
handle the customer's need in a timely manner.
* 5% Participates in community events that support efforts with the Community
Reinvestment Act CRA.
* 5% Performs other duties as assigned and required.
Physical Requirements:
- Communicate effectively with internal and/or external customers
- Stationary 50% of time
- Move about within or between locations
- Bend, Twist, Crouch, Squat
- Move Objects to Maximum 20 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work,
a supportive culture and opportunities to make a real impact in your community –
because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off
policies, wellness initiatives and flexible work arrangements, so you can thrive
both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those
around us. Through volunteer service and charitable partnerships, we empower our
employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team
member feels empowered to contribute. With supportive leadership, we foster an
environment where employees are connected, inspired, and valued.
Career Development
Whether you’re just starting your career or serve in a senior leadership role,
your growth and development are our priority. NBT provides a wide variety of
development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation,
comprehensive benefits and performance-based incentives – ensuring you feel
valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our
people and our business, evolving our processes and managing risk. We've
weathered the market's ups and downs for over 165 years, all while charting a
well-defined growth plan.
Benefits for Full-Time Employees:
* Generous Paid Time Off: At least 22 days annually, prorated in the year of
hire.
- Parental Leave: Six weeks of paid leave at 100% of your salary.
- Comprehensive Medical Coverage: Includes employer contributions to HSA for
High Deductible Health Plan participants.
- Dental and Vision Coverage: Ensuring your overall health and well-being.
- Flexible Spending Accounts: For healthcare and dependent care expenses.
- Employer-Paid Disability Coverage: Both short-term and long-term, with an
option to purchase additional long-term coverage.
* Life Insurance: Employer-paid basic life insurance, with an option to
purchase supplemental coverage.
* Voluntary Benefits: Including hospital, accident, and critical illness
coverage.
* Retirement Plans: Benefit from a 401(k) plan with employer matching, an
optional Roth 401(k), and a pension plan to help secure your future.
- Adoption Assistance: Supporting your growing family.
- Tuition Reimbursement: Invest in your education and career growth.
- Employee Assistance Program (EAP): Access to support and resources.
- Pet Insurance: For all your furry friends.
- Financial and Banking Services: Various banking services benefits and
financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
* Medical Coverage: Includes employer contributions to HSA for High Deductible
Health Plan participants.
- Dental and Vision Coverage: Ensuring your overall health and well-being.
- Voluntary Benefits: Including hospital, accident, and critical illness
coverage.
* Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
* Retirement Plans: Benefit from a 401(k) plan with employer matching, an
optional Roth 401(k), and a pension plan for employees who work at least
1,000 hours in a calendar year, all designed to help secure your future
- Paid Sick and Safe Leave: For your health and safety.
- Employee Assistance Program (EAP): Access to support and resources.
- Financial and Banking Services: Various banking services benefits and
financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable
to sponsor or assume sponsorship of an employment Visa at this time.
Job Tags
Full time, Temporary work, Part time, Bank staff, Work visa, Flexible hours