Interview clients to understand needs
Share information about programs and community resources
Work with more experienced social and human services workers to find solutions
Screen clients for program eligibility
Provide administrative support, such as filling out service paperwork for clients
Schedule interviews between clients and service providers
Follow up with clients
Keep records of conversations
Excellent communication skills
Compassion and empathy
Good time-management skills
Good problem-solving skills
Strong organizational skills
CNA Required
First, you’ll need to get your high school diploma or equivalent.
If you’re an entry-level activities assistant with no training, many employers will provide on-the-job training in case management, which means working with clients from a variety of backgrounds.
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