Job Description

Ascent Banking Associate

The Ascent Banking Associate plays a critical role within the National Ascent Servicing & Administration (NASA) team, delivering high-quality service and operational support to regional front offices across the country. This position ensures an elevated client experience by managing daily banking operations, resolving service-related issues, and coordinating multi-step banking support processes that may span several days or weeks.

As a central partner to both front office teams and internal partners, the Ascent Banking Associate serves as a project manager for complex service requestsproviding timely follow-up, proactive communication, and seamless coordination across functional areas.

Core responsibilities include processing a wide range of money-movement transactions; onboarding new consumer, business, and trust accounts; performing account and client maintenance activities; assisting clients and advisors with digital banking needs; and supporting fraud and dispute investigations. Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to build productive relationships across regional and national teams.

Key Responsibilities

• Operational Support & Money Movement
• Process high-volume transactional requests including:
• Domestic and international wires
• Internal transfers
• Loan advances and payments
• Teller transactions and related activities
• Client Onboarding & Account Opening
• Facilitate the opening of consumer, business, and trust accounts
• Ensure accuracy, compliance, and completeness of onboarding documentation
• Coordinate with regional teams to support smooth client transitions into the Ascent service model
• Client & Account Maintenance
• Execute account updates including signer changes, address modifications, and ownership updates
• Process rate exceptions and other account-level adjustments
• Maintain accurate and compliant client records
• Digital & Online Banking Support
• Provide guidance and issue resolution for online banking enrollment, access, and troubleshooting
• Support clients with navigation, functionality, and digital banking tools
• Fraud & Dispute Support
• Assist with fraud monitoring, dispute claims, and documentation needs
• Partner with internal fraud teams to ensure timely case resolution and clear communication to field teams

Success Profile

• Strong attention to detail and accuracy
• Excellent organizational, follow-through, and prioritization skills
• Ability to manage multi-step workflows over extended timeframes
• Strong relationship-building skills with national and regional partners
• Professional communication and client service orientation

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• One to three years of relevant experience

Preferred Skills/Experience

• Ability to be accountable and work independently in managing a team tasked with excellent service and issue resolution
• Ability to effectively work with others as part of a high performing team
• Ability to work under pressure in a fluctuating environment
• Strong interpersonal, client service and communication skills
• Ability to influence others through consultative approach to support objectives

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00

Job Tags

Similar Jobs