Job Description

Remote Patient Intake Coordinator Full Time

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Job Details

Requisition #:

214187

Location:

Ocala, FL 34474

Category:

Administrative/Clerical

Salary:

$20.00 - $23.00 per hour

Position Details

Position Overview

The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.

Remote work from home position - prefer candidates in the Eastern time zone

Essential Job Functions

• Responds to referral source and office inquires by communicating accurate and complete information

• Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately

• Establishes good working relationships between the location and referral sources to ensure further referrals from that source

• Reviews documentation sent by the referral source for accuracy and completeness

• Documents all forms required to process a referral in its entirety with no missing information

• Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team

• Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered

• Photocopy, fax, route, scan, or email information as needed or requested

• Maintains department logs/tracking systems as requested

• Other duties as assigned

Requirements

• High school diploma or GED

• Proficient in Microsoft Office, including Outlook and TEAMS

• Ability to work after hours, on-call schedule

• Familiarity with the Microsoft operating system, Outlook email is a necessity

• Data entry: 40 words per minute/10,000 keystrokes per hour.

• Ability to communicate accurately and succintly in email.

• Basic knowledge of how the medical industry and insurances function.

Preferences

• One (1) year previous office work experience preferred

• Healthcare experience a plus

• Bilingual experience

• Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus

• Multi-tasking

• Fast-paced environment

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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