IT Help Desk Technician (MSP) Job at bdManagedIT, Madison, GA

RTR6NDNQemp6RzV4T0V0eVZRc0xGQW96d3c9PQ==
  • bdManagedIT
  • Madison, GA

Job Description

IT Help Desk Technician

Onsite | Madison, GA | Full-Time

Join bdManagedIT as the first line of support for our clients and the first impression of our service team.

We’re looking for an entry-level IT Help Desk Technician who enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT.

What You’ll Do
  • Respond to phone, chat, and ticket requests
  • Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
  • Document troubleshooting steps and ticket resolutions in our PSA
  • Escalate issues with clear notes when needed
  • Perform daily health checks, patch reviews, and basic maintenance tasks
  • Collaborate with senior technicians for smooth issue resolution
What We’re Looking For
  • Ideal for recent graduates or early-career IT professionals with approximately 0–12 months of hands-on support experience, internship, or technical support exposure
  • Strong Windows and Microsoft 365 troubleshooting skills
  • Experience with ticketing or remote support tools preferred
  • Strong communication skills and customer empathy
  • CompTIA A+ or equivalent knowledge preferred
Why Join bdManagedIT
  • Clear progression into higher-level technical roles
  • 8 hours of paid training each month with a defined certification path
  • Dedicated mentorship and support from experienced technicians
  • Supportive, team-oriented environment that values growth and accountability
  • Opportunity to build a strong foundation in managed IT services

Benefits include medical coverage, paid time off, paid holidays, training support, and a clear career growth path.

Location: Must be within daily commuting distance of Madison, GA.

NOTE: Please no phone calls or direct inquiries regarding this position. Qualified candidates will be contacted as part of the process.

bdManagedIT is an Equal Opportunity Employer and considers all qualified applicants without regard to protected status.

Job Tags

Full time, Internship, Remote work

Similar Jobs

Weatherby Healthcare

A Facility in PA Seeks a Locum Tenens Medical Oncologist Job at Weatherby Healthcare

Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consultants today for available dates and details. ~ Will consider 4 day per week ~15+ patients per day ~ Hospital setting ~ Mix on oncology... 

4M Building Solutions

General Cleaner Job at 4M Building Solutions

General Cleaner: Janitorial Services- Full Time Shift: Monday - Friday 6AM to 2:30PM Pay rate: $ 16.50 You'll be a frontline Team Member, trained and ready to tackle a variety of responsibilities including: Get trained in 4M's state-of-the-art cleaning...

IKEA USA

Seasonal Retail Store Associate Job at IKEA USA

Why we will love youA job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.... 

Bickford Senior Living

Activity Assistant Job at Bickford Senior Living

 ...DYNAMIC team at Bickford Senior Living as a Montessori Engagement Assistant! The Montessori Engagement Assistant assists the Montessori Engagement Coordinator with all things related to resident activities at the Branch. This includes coordinating and providing... 

Chowbus

Sales Manager_Chinese Vertical(Cantonese required) Job at Chowbus

 ...Job Description Job Description Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise...