Job Description

Job Description

Job Description

Area Director of Operations - Growing Owner Operator Portfolio - Philadelphia Region

Philadelphia, PA 19106

Salary: $100,000 - $110,000 Base

Area Director of Operations Jobs | Hotel Operations Jobs Philadelphia | Regional Operations Director

We are looking for an Area Director of Operations to oversee all property operations for a growing portfolio of hotels owned and managed by our organization. If you are looking for a rewarding career in hospitality operations and want to travel the road to success, we want to hear from you. This is a great opportunity for a strategic and hands-on leader who will be responsible for setting up our hotels for long-term success in the Philadelphia region.

Are you a dedicated hotel operations leader with extensive experience in select-service and focus-service hotels and a willingness to go the extra mile? If this sounds like you, apply today for our locations in Philadelphia, PA. At our company success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. We are inspired to create and driven to optimize performance. Our mission is to create exceptional value and experiences for our guests, team members, and stakeholders through innovative hotel management and dedicated hospitality.

We are dedicated to delivering exemplary services in a home-like environment and being the lodging provider of choice in the markets we serve. We provide our team members with unparalleled opportunities for personal and professional development and we are creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. If you are a hospitality professional and enjoy working alongside a company that truly cares about you, apply today.

Title of Position: Area Director of Operations

Job Responsibilities:

The Area Director of Operations position is responsible for overseeing all property operations at each hotel owned and or managed by the organization. This role requires the Area Director of Operations to provide coverage to the hotel in the absence of the General Manager and work with the General Manager and management team to ensure guest satisfaction, team member satisfaction and profitability of the hotel.

The Area Director of Operations must demonstrate and promote a 100 percent commitment to providing the best possible experience for our guests and team members while constantly striving for improvements in work processes and results to better meet client expectations.

Additional responsibilities include:

• Provide leadership and direction for a specific hotel in the absence of the General Manager
• Develop a quick and accurate assessment about the overall health of an assigned hotel
• Coach and support property management and team members on the guest service culture
• Provide training to new General Managers entering into our organization and provide re-training to current General Managers
• Assist hotels with recruitment and training of team members and assist with any employee relation issues
• Perform duties in all aspects of hotel operations whenever needed
• Ensure property guest relation issues are resolved in a timely fashion
• Understand the rules and regulations of each brand and ensure all brand standards are being met and stay abreast of any changes coming to the brand
• Ensure the cleanliness and quality thresholds are being met for each hotel
• Monitor the brand website and various OTA sites for guest feedback and work with each General Manager to formulate corrective action plans
• Enforce company standards in hotels at all times and monitor the brands reward programs and make certain required thresholds are being met
• Evaluate the overall performance of each property and look for ways to streamline operations
• Work with the VP of Hotel Operations to develop policies and procedures to improve efficiency
• Participate in training programs offered by the brands and assist with facilitating managers meetings
• Monitor daily numbers for each hotel and look for any abnormalities or potential revenue losses
• Cultivate an environment where all team members respect and adhere to company standards of integrity and ethics
• Assist with the opening of new hotels and acquisitions and assist with due diligence as needed

Benefits:

• Competitive Starting Salary $100,000 - $110,000 Base
• Medical, Dental, Vision, and Life Insurance
• PTO
• 401k Company Match
• Travel Discounts
• Bonus Incentives
• Professional Development Opportunities
• Advancement Opportunities

Qualifications:

• Extensive hotel operations knowledge required
• Minimum 2 years of General Manager experience in a branded select-service or focus-service hotel required
• Ability to read and interpret hotel financial reports including P and L, budgeting, and forecasting
• Computer skills, basic knowledge required including Excel, Word, PowerPoint and Outlook
• Must maintain a valid drivers license with reliable transportation
• Must have the ability to travel for a varying amount of time, based on where the need is. Position is 75 percent travel
• Strong understanding of brand standards, QA, and guest satisfaction metrics
• Ability to lead, coach, and develop remote teams and manage multiple priorities

Apply Now - Area Director of Operations located in Philadelphia, PA

If you would like to be considered for this position, email your resume to Megan Black at megan.black@geckohospitality.com

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