Help Desk Analyst Job at InstantServe LLC, United States

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  • InstantServe LLC
  • United States

Job Description

IT Support Consultant (Remote - Denver, CO Residents Only)

Qualifications

  • Bachelor's degree or equivalent professional experience
  • Strong background in:

    • Help Desk / IT Support
    • Customer Support & Customer Service
    • Active Directory
    • Computer Networking
    • Troubleshooting & Analytical Skills
  • Experience with imaging, deployment, and desktop support
  • GHOST 8.0+ experience required; FOG experience is a plus
Position Summary


This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.


The position includes statewide support for:

  • 2,800+ desktops
  • 100+ laptops
  • 400+ networked multifunction devices and printers
    across multiple Colorado locations.
Duties & Responsibilities

Desktop Support & Imaging

  • Perform extensive imaging and deployment of desktops and laptops
  • Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging
  • Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools
  • Rebuild systems and reconfigure user-specific settings
Software & System Support

  • Install, update, and maintain software of moderate complexity
  • Configure and install terminal emulation tools for host system access
Networking & Infrastructure Support

  • Assist with installation, modification, and maintenance of network components
  • Support LAN environments and troubleshoot basic networking issues
  • Support system hardware/software upgrades and enhancements
Customer & Vendor Interaction

  • Provide exceptional customer service while troubleshooting issues
  • Communicate and coordinate with vendors to resolve technical problems
  • Respond to technical concerns both remotely and on-site as needed

Job Tags

Remote work

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