Job Description

Dispatcher

Key tasks and responsibilities:

• Handle customer service emails, rate emails, and answer/make phone calls.
• Review daily domestic reports for shipment status and notify customers accordingly.
• Maintain all communication via email alias.
• Must always maintain professionalism with both team and customers.
• Communicate with LTL carriers terminals and dedicated CSD teams for any pickups and/or delivery issues.
• Ensure all shipments are properly billed.
• Assist with or handle OS&D and coordinate to file claims following the SOP provided by the manager/supervisor.
• Validate and process new orders received in TMS within minutes.
• Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues.
• Other duties as the department develops.

Qualifications:

• Minimum 2 years of experience scheduling LTL trucking pick-ups and deliveries, dispatch, customer service, and rate quotations.
• Strong verbal and written communication skills.
• Candidate must be detail-oriented and enjoy a fast-paced, multi-tasking, customer service-minded environment.
• Working hours will be 8:30 am- 5 pm, M-F unless otherwise agreed.

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