Job Description

Customer Service Representative

You will work exclusively Monday-Friday, no evenings and no weekends! Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
• Build relationships by listening, paraphrasing, and problem solving
• Provide clear information
• Manage a diverse clientele
• Emphasis on attendance and punctuality
• Support basic Allianz Website registration and navigation
• Research required information using available resources
• Follow up with Customers or Financial Professionals
• Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

• High School Diploma or GED required
• Aim to exceed standard call center metrics while providing excellent customer service
• Computer proficiency skills
• Process, focused on customer relationships
• Work shift-times between 7am-6pm
• For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Range $43,000 - $47,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.

What we offer:

At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we're routinely recognized as a top workplace employer.

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